Cancellation Policy –
Kochar World ( Kochar computers PVT. LTD.) has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the Kochar computers PVT. LTD. marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
- Kochar World ( Kochar computers PVT. LTD.) does not accept cancellation requests for preorder items. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Refund Policy –
When you buy our products/services, your purchase is covered by our money-back guarantee. If there is any manufacturing defect and information given within 48 hrs of product received, we will cheerfully issue a full refund after verification of the same. Please include your order number (sent to you via email after ordering) and we take customer feedback very seriously and use it to constantly improve our quality of service. Refunds are not being provided for services delivered in full such as installation service and provided knowledge base hosting service. Refunds are being processed within 21 days period.